COVID - 19 Announcement For Just Cats Clients
Effective Monday, March 16, only Just Cats Veterinary Clinic Team members will be allowed inside the hospital until further notice.
During this time, services may be limited, and some existing appointments may need to change. Hospital personnel will contact clients directly with information about any changes. We will also have altered and will continue to alter our hours. You can find the most up to date hours on our MODIFIED HOURS tab you'll find at the top of this screen. We also offer Telemedicine, a platform which brings you health care for your cat in the comfort of your own home.
Please be patient at this time as we are following a new protocol and are experiencing a large volume of calls.
What you should do when you arrive at the hospital with your cat:
Call 518-869-5779 when you arrive at the parking lot. Please remain in your vehicle with your cat.
The Just Cats team member who will be assisting with your appointment will discuss your needs by phone when you arrive. At the end of the phone conversation, we will let you know if we are ready for your appointment. We will instruct you when to bring your cat to the front door up the "in" ramp. We ask you remain in your car for the duration of the appointment.
After the medical team evaluates your cat, you will receive a phone call to discuss recommendations and a plan moving forward. Verbal consent for treatment and details surrounding financial estimates will be authorized via this phone call.
Shortly thereafter you will receive a phone call from a customer service representative to obtain payment for services if your cat is being discharged, or a deposit if your cat is admitted via one of our payment methods: Credit card or Care Credit are preferred, cash and checks will not be accepted at this time.
Updates will be given regularly via phone by your medical team if your cat is hospitalized.
Once care of your cat is complete, the discharge process will be discussed and any remaining balance will be collected prior to the discharge of your cat from our hospital. We will inform you when this is complete, and we will put your cat in the carrier outside the "out" door with the steps. Our in and out doors are clearly labeled.
We are asking you to bring your cat in a hard carrier if possible. This will help us better sanitize your carrier.
It is important to note that there have been no reported cases of COVID-19 within the veterinary hospital at this time.
Thank you for understanding and being cooperative at this time. We are keeping up with the latest updates and this will be subject to change as the situation evolves. We are doing our part in minimizing the spread!
Welcome to Just Cats Veterinary Clinic
At Just Cats we provide more than just exceptional, specialty feline care. We offer a bark-free zone, where your whiskered member of the family can feel comfortably unthreatened.
We’re cat lovers too.
We’re also a group of highly trained professionals who understand cats are unique. They require specialized medical knowledge, which we translate to the best medical and surgical care for your feline family.
At the core of that care is our commitment to keep current with the latest in medical science and best practices. Our goal is to effectively communicate our expertise, so our human clients learn the most about caring for their feline family members, from kitten to end of life.
They are not just cats, they're family!